Here are the full Terms and Conditions for Canova:

Terms and Conditions

Last updated: April 2026

1. Introduction

Welcome to Canova. These Terms and Conditions (“Terms”) govern your use of our website at canova.lk and your purchase of products from us. By accessing our website or placing an order, you confirm that you have read, understood, and agreed to these Terms in full.

If you do not agree with any part of these Terms, please stop using our website immediately.

These Terms should be read alongside our Privacy Policy, which explains how we collect and use your personal data.

2. About Us

Business name: Canova Website: canova.lk Country of operation: Sri Lanka Contact email: hello@canova.lk Contact phone: [Your phone number] Business address: [Your registered business address], Sri Lanka

Canova is an online cosmetics and beauty retailer offering skincare, makeup, hair care, body care, fragrance, and wellness products for women, men, and families across Sri Lanka.

3. Definitions

Throughout these Terms, the following definitions apply:

• “Canova”, “we”, “us”, “our” — refers to Canova and its operators
• “Website” — refers to canova.lk and all its pages and features
• “Customer”, “you”, “your” — refers to any person who visits, browses, or purchases from our website
• “Products” — refers to all cosmetics, skincare, hair care, body care, fragrance, and wellness items listed on our website
• “Order” — refers to a purchase request submitted by you through our website
• “Account” — refers to your registered customer profile on canova.lk

4. Eligibility

By using our website and placing an order, you confirm that:

• You are at least 18 years of age, or are purchasing under the supervision of a parent or legal guardian
• You are a resident of Sri Lanka or are placing an order for delivery to a Sri Lankan address
• You are not purchasing products for the purpose of resale or commercial distribution without our prior written consent
• All information you provide to us is accurate, current, and complete

We reserve the right to refuse service, cancel orders, or close accounts at our discretion if we believe these conditions have not been met.

5. Account Registration

5.1 Creating an Account

You may browse our website without registering. However, to place an order, track purchases, save your wishlist, and access personalised recommendations based on your skin type, you will need to create an account.

5.2 Account Responsibility

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account
• Notifying us immediately at hello@canova.lk if you suspect unauthorised access to your account

5.3 Account Accuracy

You must keep your account information accurate and up to date, including your delivery address, contact number, and payment details. Canova is not responsible for failed or delayed deliveries resulting from incorrect account information.

5.4 Account Termination

We reserve the right to suspend or permanently close your account if we believe you have violated these Terms, engaged in fraudulent activity, or abused our promotions or returns policy. You may also delete your account at any time by contacting us at hello@canova.lk.

6. Products and Product Information

6.1 Product Descriptions

We make every effort to ensure that product descriptions, images, ingredients lists, and skin type recommendations on our website are accurate and up to date. However, we cannot guarantee that all product descriptions are completely error-free.

6.2 Product Images

Product images are provided for illustrative purposes. Actual product packaging, colour, size, and appearance may vary slightly from images shown on the website due to photography, screen settings, or manufacturer updates.

6.3 Skin Type Recommendations

The skin type categories and product recommendations on our website — including our Skin Quiz results — are provided as general guidance only. They do not constitute professional dermatological or medical advice. If you have a diagnosed skin condition, allergy, or are under medical treatment, please consult a qualified dermatologist or healthcare professional before purchasing or using any skincare product.

6.4 Ingredients and Allergens

We display ingredient information as provided by the brand or manufacturer. It is your responsibility to review ingredient lists carefully before purchase, particularly if you have known allergies or sensitivities. Canova is not liable for any allergic reactions resulting from product use.

6.5 Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time without notice. If a product you have ordered becomes unavailable after your order is placed, we will notify you and offer a full refund or suitable alternative.

6.6 Authenticity

All products sold on canova.lk are 100% authentic and sourced directly from authorised brand distributors and suppliers. We do not sell counterfeit, expired, or tampered products.

7. Pricing

7.1 Prices

All prices displayed on our website are in Sri Lankan Rupees (LKR) and are inclusive of applicable taxes unless otherwise stated.

7.2 Price Changes

We reserve the right to change product prices at any time without prior notice. Price changes will not affect orders that have already been confirmed.

7.3 Promotional Prices

Sale prices and promotional discounts are valid only for the period specified and while stocks last. Promotions cannot be applied retrospectively to completed orders.

7.4 Price Errors

In the event that a product is listed at an incorrect price due to a typographical error or system fault, we reserve the right to cancel the order and issue a full refund, even after an order confirmation has been sent.

7.5 Currency

All transactions are processed in Sri Lankan Rupees. If your payment card is issued in a different currency, your bank or card provider may apply conversion fees, for which Canova is not responsible.

8. Placing an Order

8.1 How to Order

Orders can be placed through our website at canova.lk by adding items to your cart and completing the checkout process. By submitting your order, you are making an offer to purchase the selected products at the listed price.

8.2 Order Confirmation

Once your order is placed, you will receive an order confirmation email confirming the details of your purchase. This confirmation is an acknowledgement of your order, not an acceptance. Acceptance occurs when your order is dispatched and you receive a shipping confirmation email.

8.3 Order Amendments

If you need to amend your order — including changing the delivery address, adding or removing items, or cancelling — please contact us at hello@canova.lk or via WhatsApp within 2 hours of placing your order. We cannot guarantee amendments once your order has been processed or dispatched.

8.4 Order Cancellation by Canova

We reserve the right to cancel any order at our discretion, including in cases of:

• Product unavailability
• Suspected fraudulent activity
• Incorrect pricing due to system error
• Inability to verify payment

In all such cases, a full refund will be issued promptly.

9. Payment

9.1 Accepted Payment Methods

We currently accept the following payment methods:

• Visa and Mastercard (credit and debit cards)
• Koko — buy now, pay later in 3 instalments
• Mintpay — flexible instalment payment
• Bank transfer (direct bank deposit)
• Cash on Delivery (COD) — available for selected areas

9.2 Payment Security

All card payments are processed through secure, PCI-DSS compliant payment gateways. Canova does not store your full card details on our servers.

9.3 Instalment Payments

Koko and Mintpay instalment plans are subject to their own terms and conditions. By selecting these payment options, you agree to be bound by the respective terms of Koko and Mintpay. Canova is not responsible for any charges, fees, or disputes arising from your use of these services.

9.4 Cash on Delivery

COD orders must be paid in full in Sri Lankan Rupees at the time of delivery. We reserve the right to withdraw COD as a payment option for customers with a history of rejected or uncollected COD deliveries.

9.5 Failed Payments

If your payment fails, your order will not be processed. Please check your card details or contact your bank. If the issue persists, please contact us at hello@canova.lk for assistance.

9.6 Fraud Prevention

We reserve the right to verify your identity before processing high-value orders. If we are unable to verify a transaction, we may cancel the order and issue a full refund.

10. Delivery and Shipping

10.1 Delivery Areas

We deliver island-wide across Sri Lanka. Delivery availability and timelines may vary by location.

10.2 Delivery Timeframes

Standard estimated delivery times are:

These are estimates only and not guaranteed delivery dates. Delays may occur due to high order volumes, public holidays, weather conditions, or logistics issues beyond our control.

10.3 Free Shipping

Free shipping is offered on orders above a minimum order value as displayed on our website at the time of checkout. This threshold may change from time to time.

10.4 Shipping Charges

Shipping fees for orders below the free shipping threshold will be calculated and displayed at checkout before you confirm your order.

10.5 Order Tracking

Once your order is dispatched, you will receive a shipping confirmation with a tracking number. You can track your order through the link provided or by logging into your account.

10.6 Failed Deliveries

If a delivery attempt fails because you were unavailable or provided an incorrect address, our courier partner will attempt redelivery or contact you. Canova is not responsible for orders that cannot be delivered due to incorrect address information provided by the customer.

10.7 Delivery Risk

Risk of loss and damage to products passes to you upon delivery. Please inspect your order upon receipt and contact us immediately if any items are missing, damaged, or incorrect.

11. Returns and Refunds

11.1 Return Eligibility

We accept returns within 7 days of the delivery date, subject to the following conditions:

• The product is unused, unopened, and in its original packaging
• The product is not from an excluded category (see Section 11.4)
• You have proof of purchase (order number or confirmation email)
• The return is initiated by contacting us at returns@canova.lk within the 7-day window

11.2 How to Initiate a Return

To initiate a return:

1. Email returns@canova.lk with your order number, the product you wish to return, and the reason for return
2. Our team will review your request and respond within 2 business days
3. If approved, we will provide return instructions and the return address
4. Once we receive and inspect the returned product, we will process your refund within 5 — 7 business days

11.3 Damaged or Incorrect Products

If you receive a product that is damaged, defective, or incorrect, please contact us at hello@canova.lk within 48 hours of delivery with photographs of the product and packaging. We will arrange a replacement or full refund at no additional cost to you.

11.4 Non-Returnable Items

The following products cannot be returned for hygiene and safety reasons:

• Opened or used skincare, makeup, or personal care products
• Intimate care products
• Products purchased on final sale or clearance
• Gift cards and e-vouchers
• Products that have been visibly tampered with

11.5 Refund Method

Approved refunds will be processed to your original payment method:

11.6 Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect product, in which case Canova will cover the return shipping cost.

12. Promotions, Discounts, and Gift Cards

12.1 Promotional Codes

Promotional codes and discount vouchers are valid only for the period and conditions specified. Only one promotional code may be applied per order unless otherwise stated. Codes cannot be exchanged for cash and are non-transferable.

12.2 Loyalty and Referral Programmes

If we operate a loyalty or referral programme, specific terms will be published separately. Points or credits have no cash value and cannot be transferred between accounts.

12.3 Gift Cards

Gift cards are valid for the period stated on the card. They cannot be refunded, exchanged for cash, or used to purchase other gift cards. Canova is not responsible for lost, stolen, or damaged gift cards.

12.4 Abuse of Promotions

We reserve the right to cancel orders, revoke discounts, or close accounts where we believe promotional offers are being abused, including bulk purchasing for resale purposes.

13. Intellectual Property

13.1 Our Content

All content on canova.lk — including but not limited to the Canova name and logo, product descriptions, skin type guides, blog articles, photographs, graphics, and website design — is the intellectual property of Canova or its licensors and is protected by applicable copyright and trademark laws.

13.2 Restrictions

You may not copy, reproduce, distribute, republish, download, display, or transmit any part of our website content in any form without our prior written permission, except for personal, non-commercial use.

13.3 User-Generated Content

If you submit a product review, photograph, or any other content to our website or social media pages, you grant Canova a non-exclusive, royalty-free, worldwide licence to use, display, and reproduce that content for marketing and promotional purposes, with or without attribution.

14. Prohibited Use

You agree not to use our website to:

• Violate any applicable Sri Lankan or international law or regulation
• Submit false, misleading, or fraudulent information
• Impersonate any person or entity
• Attempt to gain unauthorised access to our systems or another customer’s account
• Introduce viruses, malware, or any other harmful code
• Scrape, harvest, or collect data from our website using automated tools
• Post or transmit any content that is defamatory, offensive, or harmful
• Purchase products for the purpose of resale without our written consent
• Abuse our returns, promotions, or COD policies

Violation of these prohibitions may result in immediate account termination and legal action where applicable.

15. Limitation of Liability

15.1 General Limitation

To the fullest extent permitted by Sri Lankan law, Canova shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products, including but not limited to loss of profits, data, or goodwill.

15.2 Product Liability

Canova’s liability for any product that is proven to be defective is limited to the replacement of the product or a full refund of the purchase price. We are not liable for any adverse reactions arising from the use of products where the customer has failed to review ingredient lists or follow usage instructions.

15.3 Website Availability

We do not guarantee that our website will be available at all times or free from errors, interruptions, or viruses. We reserve the right to withdraw or amend website features at any time without notice.

15.4 Maximum Liability

In any event, our maximum total liability to you in connection with any order shall not exceed the amount paid by you for that specific order.

16. Indemnification

You agree to indemnify, defend, and hold harmless Canova, its directors, employees, and partners from and against any claims, liabilities, damages, losses, and expenses — including legal fees — arising from your violation of these Terms, your use of our website, or your infringement of any third-party rights.

17. Third-Party Services and Links

Our website may contain links to third-party websites, payment platforms, and social media pages. These links are provided for your convenience only. Canova does not endorse, control, or take responsibility for the content, privacy practices, or terms of any third-party websites. Your use of third-party services is at your own risk and subject to their own terms and conditions.

18. Governing Law and Disputes

18.1 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.

18.2 Dispute Resolution

In the event of any dispute arising from these Terms or your use of our website or products, we encourage you to contact us first at hello@canova.lk to resolve the matter amicably. We will make every reasonable effort to resolve complaints within 10 business days.

18.3 Jurisdiction

If a dispute cannot be resolved amicably, both parties agree to submit to the exclusive jurisdiction of the courts of Sri Lanka.

19. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. When we make material changes, we will:

• Update the “Last updated” date at the top of this page
• Display a notice on our website
• Send an email notification to registered customers where changes are significant

Your continued use of our website after updated Terms are posted constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

20. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed from the remaining Terms, which shall continue in full force and effect.

21. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other policies published on our website, constitute the entire agreement between you and Canova regarding your use of our website and purchase of our products. They supersede all prior agreements, representations, or understandings between us.

22. Contact Us

For any questions, concerns, or complaints regarding these Terms and Conditions, please contact us:

Email: hello@canova.lk Returns email: returns@canova.lk WhatsApp: [Your WhatsApp number] Address: [Your registered business address], Sri Lanka Website: canova.lk

We aim to respond to all enquiries within 3 business days.

These Terms and Conditions were prepared for Canova, an online cosmetics and beauty retailer operating in Sri Lanka. They are intended as a practical working document and should be reviewed by a qualified legal professional before publication to ensure full compliance with applicable Sri Lankan consumer protection, e-commerce, and data protection laws including the Consumer Affairs Authority Act and any applicable provisions of the Electronic Transactions Act of Sri Lanka.